Appointments

Routine appointments

We offer both telephone and face to face appointments bookable in advance. GPs and nurse appointments can be booked several weeks in advance.

Patients are seen by appointment only. A routine appointment is for 10 minutes so please let the receptionist know if you think you will need longer with the doctor.

To request a routine appointment in advance during opening times:

Telephone consultations

Telephone consultations are designed for patients reviewing medication, persistent problems that are treated regularly, test and x–ray results, subsequent sick notes, discussions regarding relatives and general advice. Appointments are available with both the GP and members of the nursing team.

Get medical advice from a doctor or nurse

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

To ask a non-urgent medical question:

We will respond within 2 working days during opening times.

Urgent appointments

Urgent appointments are available every day. These appointments are for acute conditions which really cannot wait for a routine appointment. Our reception team will ask you some questions to understand who can help you best.

To request an urgent appointment for today:

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Improved access

The GP surgeries of the Berkeley Vale area are participating in a project to improve patient access to primary care services for the residents of Berkeley Vale and surrounding areas. 

For further information please visit our improved access page.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Text message reminders

You can now register to receive information by text message on your phone regarding appointments and health care.

New Data Protection Regulations (GDPR)

Under the new data protection regulations, we will continue to contact patients via text messages regarding the delivery of care if they have provided consent to do so.

If practices are sending messages about recommended treatment for the management of a specific health issue, then this is defined as providing appropriate care for patients, not marketing purposes.

If you would like to opt out of any future contact via text messaging, then please let us know.

Cancelling or changing an appointment

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

To cancel your appointment:

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible.

In this respect, if you do need a home visit, you can help us by calling Culverhay Wotton 01453 843 893 or Culverhay Berkeley 01453 810228 or Culverhay Frampton 01452 740213 before 11am.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP.

You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Related information

Health A to Z

Sick notes

Test results