Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system: SystmOnline
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
You can also:
- bring your written request into the surgery
- post the right hand side of your repeat prescription in the box outside dispensary. When the surgery is closed please post in the letter box located by the side door on the wall.
- email your request to culverhay-berkeley.gp@nhs.net, wotton.repeats@nhs.net or frampton.repeats@nhs.net. Please ensure you include your name, address and date of birth with your request
We do not take repeat prescription requests over the phone.
Collecting your prescription
You can usually collect your prescription 3 working days, excluding weekends and bank holidays, after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- fill out a nominate a pharmacy or other dispenser form
- at any pharmacy that accepts repeat prescriptions
Dispensing
We are able to dispense medications to all our patients who live more than one mile from a pharmacy. We are not able to dispense to the local community but we can arrange for your prescription to be delivered to the local pharmacy.
We provide a medication delivery service for patients aged 65 and over and for the elderly or infirm in the local villages. When you order your repeat prescription, please let the dispenser know if you would like to use the free delivery service.
Medications can be collected from reception when dispensary is closed, between the hours 8am and 6pm.
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
Go to Medicines A to Z (nhs.uk)
If you would like to speak to someone at the GP surgery about your prescription:
- fill out an ask a prescription question form
Medication reviews
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.
Prescription charges
Find out more about prescription charges (nhs.uk).
You can also find out if you are entitled to free prescriptions.
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room where you can discuss issues with pharmacy staff.
